1. Product Description and Order Confirmation
Please carefully review all product descriptions and details before placing an order. Once an order is placed, it becomes non-refundable. All products are made to order, and exchanges are not offered. Each return and refund request will be evaluated on a case-by-case basis, as outlined below.
2. Return and Refund Eligibility
Returns and refunds are only accepted in the following cases:
- The product was damaged upon arrival. If the parcel is visibly damaged, please do not accept it. If the packaging appears intact but the product is damaged, please provide photos and a video (if possible) of the unboxing.
- The product has a manufacturing defect.
- The wrong item was shipped.
To qualify for a return, the product must be in its original condition, with all tags and packaging intact.
IN CASE OF RETURN ISSUES, WE ARE SENDING FREE REPLACEMENTS OR REFUNDING THE CUSTOMER? THAT IS TO BE MENTIONED.
3. Conditions for Return
Products that do not meet the return conditions will not be accepted and will be sent back to the customer at their expense, with no refund.
4. Customised Products
Customized products are non-returnable.
5. Damage Reporting
For damaged, defective, or incomplete products, notify us immediately upon receipt. We may request images to assess the situation.
6. Refund Process
After receiving and inspecting the returned item, we will inform you of the refund approval. If approved, the refund will be processed to your original payment method. Please allow time for your bank or card issuer to process the refund.